Artificial intelligence (AI) in change management is crucial to meet today’s challenges of effective change leadership. As early AI in CM adopters, we are using AI tools to increase the effectiveness and efficiency of our services. Below we have compiled a current overview of the sectors in which we are using artificial intelligence. At the end you will find our AI Guidelines, which we have embedded in our Code of Coduct.
1. Artificial Intelligence in Change Management
1. AI in Change Planning
- Artificial sparring and brainstorming partner
- Ideation for specific ADKAR survey questions
- Simulating various potencial scenarios and reactions
- Outlining change management plans
- Additional ideas to improve employee engagement
- Supplementary ideas for change and communication measures
2. AI in Sentiment Analysis
- Automated evaluation of surveys, feedbacks
- Meassuring employee engagement & satisfaction along the change journey
- Helping to understand sentiments in free text answers through AI-powered text analysis
- Receiving decision-making assistance for next steps on the basis of reliable data
3. AI in (Internal) Communications
- Writing stories about tangible change making progress
- Generating texts tailored to different internal audiences
- Checking the tone of key messages of executives
- Breaking complex topics into manageable pieces
- Improving presentations, articles and other media content
- Summarizing change information for middle management
- Generating illustrations and pictures
4. AI for Automation
- Creating chatbots to answer change-related questions 24/7
- Predicting reactions of individual employees or groups
2. Artificial Intelligence in Change Communications
1. AI in Topics Management / Content Creation
- Writing stories about tangible change making progress
- Generating texts tailored to different internal audiences
- Checking the tone of key messages of executives
- Breaking complex topics into manageable pieces
- Improving presentations, articles and other media content
- Summarizing change information for middle management
- Generating illustrations and picture
2. AI in Media Management:
- Defining key audiences / stakeholder
- Developing of personas
- Analysing data to deliver personalised content
- Scheduling posts at optimal times
3. viadoo’s Artificial Intelligence Guidelines
At viadoo, we use Artificial Intelligence (AI) it asa digital tool for our services. In doing so, we are guided by the following principles:
- The human individual, with his or her strengths and weaknesses, courage and concerns, remains at the focus of our work.
- The AI systems we use need to serve this maxim and remain controllable by us.
- We use AI carefully, transparently and in compliance with the law. This also means that we label AI content that we use for our customers accordingly.
- It is our responsibility to ensure that the data we feed into the AI systems is correct and complete. Our privacy policy applies to the handling of any personal data.
Picture: Prompted by viadoo, created by DALL-E (AI)
Author(s)
Dominik is founder of viadoo and has managed change and communication projects for SMEs as well as DAX corporations like Airbus, BMW, ESG, IABG, KMW, MTU, MTRI, OHB, RUAG, ZF. Based on his expertise, he is very familiar with the importance of the human factor for the success of change projects. The human side of transformation is close to his heart. Dominik combines certified change competence with multimedia storytelling expertise and operational change leadership experience with a high level of methodological competence.
